The Gorkha earthquake in 2015 was the worst natural disaster to hit in Nepal in over 80 years. Thousands of casualties and injuries and a devastating economic loss of about $10B which is nearly half the country’s GDP meant that the next years is meant to rebuild.
Digital (D) 2020 was a brainchild of concerted efforts from all sectors, highlighting the need to adopt new IT technologies that will future-proof information and infrastructure assets of the country.
Slowly but surely, Nepal is recovering. This emerging market has opened its doors for digital transformation in the past year though Tech One and is making headways, with “firsts” on cloud for government, banking, and commercial.
Kathmandu Metropolitan City (KMC): First Government on Cloud
Post-earthquake, KMC was left with damaged infrastructures and government records. The calamity served as an eye opener for KMC to future-proof their files, in particular, house registration documents. As the capital city with close to a million residents, KMC has took on a great responsibility in implementing best practices in records management and digitization.
Tech One was the only partner that came with a holistic plan and despite skeptics, believed that a government entity will be able to adapt on cloud. Through Enadoc, Tech One’s document management solution, KMC able to initiate its first step into D2020.
“We initiated discussion of storing all physical files of the locals by digitizing it so that it will be safe from disasters, mishandling, or mismanagement. We’re the first to educate them why they should digitize,” said Subash Manandhar, Head of Sales and Operation for Tech One.
To date, over 3.5 Million documents have been digitized in KMC, and counting.
Control over Email Data
KMC is among progressive municipalities that heavily utilize emails for their day-to-day transactions. However, their previous approach for this had shown major lapses:
- Use of Gmail and other free email solutions, putting confidential data at risk
- The lack of centralized IT administration and controls over email and business productivity tools
To solve this, KMC initially considered an on-premise solution. Tech One however showed a cost-benefit and return on investment (ROI) analysis of on-premise versus on-cloud. KMC onboarded on Exchange Online on the first year and upgraded to O365 Business Essentials (BE) upon renewal.
COST OF ACQUISITION: OFFICE 365 BUSINESS ESSENTIAL VS ON-PREMISE SOLUTION
This graph shows the cost accrued in a five-year span of an on-premise solution and an online services solution (O365 Business Essential). Evident that an on-premise solution costs almost 4 times higher than an O365 Business Essential in the first year. It also shows that the cost for O365 Business Essential increased 5,025USD in the second year and remained constant till the fifth year; on-premise solution on the other hand has indefinite cost movement. It cost 4,200USD in the second, third, and fifth year; 12,228USD in the fourth year. In summary, O365 Business Essentials offers 23.5% savings in five years’ time when compared to an on-premise solution.
KMC became the first government office to go on full cloud for productivity and team collaboration. Tech One’s implementation to training took less than 30 days and is considered one of the fastest in Nepal’s O365 deployment history.
KMC heavily uses O365 now and has put OneDrive and Microsoft Teams in the limelight, giving 175 government employees a full collaboration suite. The mayor uses Teams to reach remote ward members.
Growing Need for File Archiving and Ward Collaboration
A year into O365, KMC needed more functionalities to connect its 32 wards. A workflow automation covering an end-to-end process is now being worked on with Tech One, through full scale integration of Enadoc with SharePoint on their O365 subscriptions.
Cascading Best Practices to Achieve D2020
Validating the success with KMC, other government entities are now following suit:
- Nepal Stock Exchange onboarded 55 employees to O365. This gave them a reliable platform to handle securely volume of emails made with brokers;
- Lalitpur and Kageshwori Municipalities, also previous clients for digitization, are now in the process of moving to O365 BE;
- KMC are now budgeting to upgrade their Enadoc subscription and give all wards access. Other municipalities are now considering digitization for citizen services, specifically for housing documents.
“This paved the way for other municipalities to move to cloud and we are now we are in talks with several municipalities as part of their roadmap on modern workplace transformation,” Subash Manandhar added.
Better Banking without Breaking the Bank: NMB, SBL, and BOK on Cloud
When NMB Bank, Siddharta Bank Limited (SBL) and Bank of Kathmandu (BOK) met with Tech One, they were alarmed with the prevalence of ransomware attacks and placed data and information security as their top priority. Protecting customer confidentiality and bank transactions was critical. However, they were faced with the following:
- No secure enterprise mailing system to safeguard data against cyberattacks such as WannaCry, Petya, and others;
- Insufficient storage spaces to handle taxing email data across the board;
- Data privacy and security compliance;
- Connecting over 300 branch networks into a single collaboration and productivity platform to aid their back-end processes.
Milestones Achieved through O365
For a traditional industry such as banking to move to unchartered waters is a big win in itself. Partnering with Tech One was an easy step for these banks, with clearly shown benefits of O365 over on-premise licenses. With the help of the local Microsoft office, NMB and SBL acquired O365 Business Essentials and BOK acquired O365 Enterprise Plan E1—setting the record as the very first banks to onboard on cloud.
Tech One only took 30 days to fully implement O365 with NMB and BSL, and only 10 days with BOK which gathered commendation from these clients.
- NMB has 85 users and has been using an open source email platform called Zimbra. They are now moving 1,000 users to O365;
- SBL has 150 users and was using Zimbra. They are now planning to onboard additional 600 users;
- BOK has 600 users and was already using Exchange 2013 to 1,000 users with Tech One.
With O365 being used in these banks, here are the visible benefits:
- Advanced Threat Protection (ATP) to help scan and sandbox email attachments received from suspicious emails;
- Automated workflows and task delegation through Planner, Teams, and Flow ;
- Easier branch collaboration with an estimate of 45% savings on total cost of ownership (TCO) upon full upgrade to 1,000 users;
- NMB and Siddharta will now upgrade their O365 Business Essential plans to transition to O365 E1 to take advantage of all its features;
- Implementation of a fully automated loan origination system with Tech One is now underway, integrating Azure Hybrid, Azure Disaster Recovery, Enadoc and SharePoint Online;
- Kumari Bank (600 users), Himalayan Bank (900 users), NCC Bank (1,200 users), and Kailash Bikash Bank (500 users) are now in the process of moving to O365 E1.
Pioneer Solutions: First on Azure
When Pioneer Solutions (PS) revisited their roadmap, one of their business objectives was to launch their proprietary apps to market with the agility and speed needed by potential customers while saving on TCOs. PS is a Nepal-based company that provides Energy Trade and Risk Management (ETRM) and Commodity Trading and Risk Management (CTRM) solutions to foreign markets such as US, Netherlands, and Europe.
Finding a solution that will prevent unwanted bottlenecks for deploying their applications developed on Microsoft platforms such as darknet, SQL, and Windows was a priority. However, their on-premise hosting IBM SoftLayer was becoming more expensive and harder to maintain as they grow their business.
Lift and Shift to Azure
Tapping into Tech One’s expertise, it’s very own MVP for Azure, and a MS global partner services provider from India made migration to cloud seamless and completed in only six months. Azure Workloads consumed included Azure Data Center, Web Apps over 20 Virtual Machines, SQL Database, and Azure IaaS. This project was the first Azure migration in the country.
With the successful workload migration, PS was able to save 30% of hosting costs, paying only $125k/year. This also allowed them to scale up on multitenancy for their existing clients. Tech One’s expertise is likewise now being tapped for their office licenses, a proof of the confidence and partnership built now.